Creston Specialty Care Business Office Manager Earns Always Improve Award

Bailey Hodge, Business Office Manager at Creston Specialty Care, received the Always Improve Award at Care Initiatives’ annual awards brunch Friday, Dec. 6 in West Des Moines.

The award is given to a Care Initiatives employee who embodies the company’s core value to always seek out ways to improve quality in every way.

“Bailey’s knowledge base and expertise in the business office is a huge advantage to our entire facility,” said Administrator Lori Harvey. “She is very detail oriented and has put this skill set to work to make sure our office is following Care Initiatives policy and procedures as well as state and federal guidelines.”

“She has made many processes easier to understand and flow smoother,” Harvey said. “She also helps the residents with appointments, understanding bills and insurance.” Additionally, Harvey points out Hodge goes above and beyond by filling in as a CNA and even dietary aide when needed.

She has done all this while also completing coursework to receive her bachelor’s degree in Healthcare Administration and obtaining her Medication Aide certificate.

The “Always Improve” award is one of six Core Value Awards given to a nominated employee throughout the statewide organization of 3,000+ employees.