Family Stories

I spent three weeks in the rehab wing of NorthCrest after major surgery. I could not be more complimentary of the wonderful staff and care I received. Every staff person made me feel that my recovery was their primary goal. I never comment on public postings but feel I must in this case. Waterloo is fortunate to have this facility.

Jim R.

NorthCrest Specialty Care

those who come to this world and make a job of taking care of anyone who needs it. Those people are “The CareGivers,” and that is what all of you are at NorthCrest Specialty Care.

I know XXXXX was happy with the care he received and so am I. Thank you very much for everything you have done. 

Merlyn S.

NorthCrest Specialty Care

These people are wonderful. They moved quick when we needed them and made the last few days of my fathers life as peaceful as they could. Thank you.

Jacob S.

Hospice Care

My family members "love" NorthCrest and the care provided for in rehabiltion. Thank you for your service!

Lucy S.

NorthCrest Specialty Care

We can not thank you enough for all you did for XXXXX and our family. You are amazing, caring and thoughtful in all you do. 

Dennis & Karla H. and family

Hospice Care

I love how all you Hospice caregivers are so involved with your patients and families. Caring for our loved ones, keeping us updated and explaining what is going on. I feel so much better for Dad that you are there for him. Supporting him, answering his questions, giving him someone to talk to that is knowledgeable about what is going on with Mom. 

Anonymous (Waterloo Hospice Office)

Hospice Care

The care you have given my mother has been so appreciated! I know she was in the best hands she could be. Your thoughtfulness and care of Mom, as with any patient, takes dedication and I believe the hands of God work through you. Please know I and my family are so very thankful!

Vickie R.

Creston Specialty Care

I just wanted to comment on how exceptional you and your entire staff were for my dad and my family. I cannot tell you enough how happy we were to know that he was able to be cared for so well. 

Gary G.

Kingsley Specialty Care

Thank you all for the warm welcome you gave to our mother. You’re “grand” as the Irish say we appreciate your genuine hospitality.

The Murphys

Lyon Specialty Care

My stay at NorthCrest has been very satisfying. The staff has been very accommodating and friendly. They didn’t make you feel like you were a burden and were most helpful. Every part of the facility was always clean and there was staff around no matter where you were. Everyone made me feel right at home. God bless you all!

Barb W.

NorthCrest Specialty Care

I wanted to let you know how pleased I am with the care my sister is receiving. She has Alzheimer’s and other than her difficulty remembering, she is in good physical shape. No family should have to deal with such a disease, but since we have no choice in this matter, it is nice to have a facility that takes care of the residents the way your staff does.

Connie F.

Eldora Specialty Care

Thank you to all of the staff who supported my grandmother for the 10 months she was cared for…were greatly appreciated. Thanks so much!

Jennifer C.

Hospice Care

Thank you for supporting our mother’s 100th birthday party “at her home”. Everything went smoothly all afternoon – which was made possible by Jodi. I cannot say enough positives about her for this day – but also for her weekly program.

Jim T.

Creston Specialty Care

   If you should ever have to go throught a terrible time as we did, please remember Ridgewood and Care Initiatives Hospice - Albia. You will never be alone.

The Family of Terry B.

Ridgewood Specialty Care